TERMS AND CONDITIONS
1. ACCEPTANCE OF TERMS
– Please note that this website is not the Government website, just belong to the Saigon Go Corporation. It operates under the management of Saigon Go Corporation.

Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

2. MODIFICATION

Saigon Go reserves the right to change any part of this agreement without notice and you access the site will be considered acceptance of this agreement.

We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

3. CANCELLATIONS AND REFUNDS
– Non Refundable in Following Cases:

a) If the status is put under "Payment Received or Under Processing or Visa Approved Letter Sent to Your Email.

b) For Extra Services such as Fast Track and Car Transfer if we has already arranged these services for the customers.
c) In case customers do not provide us their flight number and arrival time.
d) If the customers have any changes about their flight details and arrival day but
they do not inform us in advance.
– It is imperative that you supply us with all the correct information required for your
requested visa at the time of your intended departure. Saigon Go cannot
be held responsible for any visa granted incorrectly or refused entry due to incorrect
visa information. Though every effort will be made on our part to correct any visa
issues prior to departure, no refund will be given by us in the event of false or incorrect
information being supplied at the time of issue. We strongly recommend that you check
your visa confirmation letter against your passport and personal information prior to
departure.
– This visa is applicable to air travel only, so by applying through our website, you agree
that you will fly to Vietnam in order to get your visa stamped. We will not refund in case
you DO NOT enter Vietnam by air once your visa is approved.
4. REFUNDS
– All the fees will be refunded to your account in case your application is declined by the
Immigration Department. In case your visa application is declined by the Immigration
Department, all the paid fees will be refunded to your account.

5. ERRORS
– Immigration officers sometimes make mistakes. We suggest that you check the details
on the approval letter carefully. If you find any errors on the letter of approval, please
inform us immediately by EMAIL. If we do not receive any email for error correction
within 7 days from the time we send out the letter of approval, we will not be
responsible for any failed applications, declined entries or losses.
6. VOCABULARY

– Date format: dd/mm/yyyy – 12th June 1980
– Time Zone: Vietnam standard time – GMT +7
– Working days: All week days except Saturday and Sunday. But we know how to get
visa for you on Sat and Sun.
– Working hours: 24/7 everyday.
– Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple
applicants.
– Multiple entries means you are allowed to enter / exit Vietnam multiple times within a
given period of time (1, 3 or 6 months). For example: 6 month multiple entry visa
means you are allowed to enter / exit Vietnam several times from the intended date of
arrival provided plus 6 calendar consecutive months.
7. PROCESSING TIME AND SERVICE COMPLETION
– Processing time for arranging pre-approved letter offered by Saigon Go is
based on processing time provided by Vietnam Immigration Department under normal
circumstances, which are 2 – 3 working days. Processing time will be starting from the
next business day after you pay and notify us your payment receipt. Vietnam
Immigration Department may request additional documents and may delay and/or deny
processing at their discretion without further explanations.
– Our service provided is completed once the letter of approval is sent to the email
address you submitted during the application process. You are required to notify us if
you do not receive the letter in time, if no email from you informing us that you do not
receive the letter within 7 days, the service is understood to be completed. We are not
responsible for any delay/loss caused by the Wrong email addresses supplied by
applicants or the situation that applicants do not notify us by email that approval letter
is not received.

8. DISCLAIMERS
– We are not responsible for any loss, delay or cancellation of your flight ticket, tour or
accommodation booking made for your trip to Vietnam in case your visa application is
declined by the Immigration Department of Vietnam. In this case, we will refund you
the full amount paid to us.

– Normally, it takes 2 working days to process an approval letter, however, there are
also exceptions, and delay due to unforeseen problems since the process is highly
dependent on the Immigration Department of Vietnam. We strongly recommend that
you apply for a visa at least 1-2 weeks in advance to avoid any problems.
– The letter of approval is issued separately for each application, however, in some
cases (During high seasons and urgent processing requests), it is issued on a shared
basis for all applicants who apply for a visa at the same time or same date of arrival
based on the Immigration Department sole decision.
– Please note that we also reserve the right to refuse to any visa requests.
– Please email us via Info@saigongo.com if you have special request for separate
letter of approval.